Question 1

How to share a link to join your company

Accepted Answer

Invite by Domain

You can now share a link to join your company on Hi5 (instead of uploading users). Add it to your employee onboarding documentation and never worry about inviting new users again. Quick, easy & effective!

Step 1

On Desktop, go to My Company > Settings and click on the Profile tab.

Step 2

Scroll down to the Allowed Email Domains section. Now add your company email domain/s that will be able to join the company account.

Once done, you can click the Update Allowed Domains button:

Step 3

Copy your invite link and share it with the world! Only email addresses with the domains you've specified will be able to join your company account ;)

Question 2

How to give a Hi5 with WhatsApp

Accepted Answer

WhatsApp + Hi5

The first employee recognition platform powered by WhatsApp. You can give recognition to your co-workers on the go using WhatsApp!

How to use Hi5 on WhatsApp:

Add +12077071445 as a contact
Say "Hi" to get started and follow the prompts
Give a Hi5 to your co-worker!

Once you've given a Hi5, it will appear on your company's Hi5 Wall of Fame in real time ⏱️ for all your co-workers to see.

| Note: You need to have a Hi5 account before you can use Hi5 on WhatsApp. If you don't have an account yet, sign up here.

Question 3

How to give a Hi5 on Desktop

Accepted Answer

How to Hi5 on Desktop

Every week (at midnight on Sunday, to be exact!), you get a fresh batch of 5 x Hi5's to give to your co-workers. You will see all the Hi5's in your company on the Hi5 Wall of Fame.

Here's how to give Hi5's on Desktop:

Step 1

Click on the Give a Hi5 icon on your Hi5 menu, or on the pink hand icon in the bottom right corner of your screen.

Step 2

To find the co-worker you'd like to give a Hi5 to, scroll through the list of names on the right, or type their name into the Search for co-workers field. Click on their name to get started with your Hi5.

You can also give a Hi5 to someone outside of your organisation, by clicking on the Hi5 Someone Else button. See how this works.

Note: You can only Hi5 co-workers who have activated their accounts. If a user is inactive, you'll be able to send them a reminder to activate their account:

Step 3

Fill in the blank box with your awe-inspiring Hi5. This is where it gets really fun! We've added

Question 4

How do Hi5's digital rewards work?

Accepted Answer

Hi5 digital rewards: Zapper gift vouchers

Giving is better than receiving, but it's also important to incentivise recognition in the workplace to encourage people to appreciate great work on a continual basis.

With Hi5's Digital Rewards, you can sit back and watch your employees automatically receive vouchers for using Hi5!

Please note: Digital rewards form part of our paid Business and Awesome subscriptions (See how to upgrade). Paying clients receive rewards vouchers valued at 5% of their monthly licence fee per month (no extra charge).

Step 1: Check on company rewards (Admin)

To see who has received Hi5 rewards in your company, go to My Company > Settings and click on the Rewards tab.

Here you will be able to toggle rewards on and off, and see who has received digital rewards in your company.

Topping up rewards

You can check how many rewards you have left for the month at the top of the page. Click the top-up link to send us a mail to request more.

Step 2: Check on your own rewards

Question 5

How to crown a Hi5

Accepted Answer

Crowning a Hi5

A co-worker receives a great Hi5 and you, the Admin, have decided to reward them. Keep the recognition snowball rolling! Crown their Hi5 to show the company what an awesome employee they are!

Step 1: Hi5 Wall of Fame

On the Hi5 Wall of Fame, browse for a Hi5 you would like to crown then hover over the profile pic of the Hi5 receiver. You'll see a crown appear - click and choose YES.

Alternatively, click on the three dots in the top right corner of a Hi5 you've selected. You'll be given the option to Crown, or Delete it. Click on Crown.

Step 2: Recognition Dashboard

Go to your Recognition Dashboard under My Company > Reports. Click on any user's profile to get a detailed view of what their co-workers are saying on the Hi5 Wall of Fame:

Click on a Hi5 text block in this view, you can crown the Hi5 in this way.

Step 3

Everyone in your

Question 6

How to reset your password

Accepted Answer

Recovering your password

Struggling to remember 20 passwords for 50 different accounts? Don't worry, it happens to the best of us.

There are two ways in which you can reset your password for Hi5.

Method 1: Forgotten your password

Step 1

On the Sign In page, enter the email associated with your Hi5 account. Then, when prompted for your password, click the Recover Password link below the Login button.

Step 2

When the Forgotten your password? pop-up appears, click the Recover Password button.

Step 3

Check your inbox for an email from notifications@get5.io with Forgotten Password as the subject line.

Step 4
You will receive an email similar to the one below 👇 Click the Reset Password button.

Step 5

A new browser tab will open - type in your new password and click on the Create new password button.

![](https://storage.crisp.chat/users/helpdesk/website/4a1dd37a93df8800/50ea13e2-99d2-4c

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